62 Overlea Boulevard, Unit 4A, East York, Ontario
(416)425-8800
Located on the Northeast corner of the Intersection of Overlea Boulevard
and Thorncliffe Park Drive
WALK-IN OPEN 6 DAYS PER WEEK
Dear Patients - As per Statutory holiday weekend scheduling, the office will be CLOSED this Victoria day
weekend from Saturday May 20th through Monday May 21st.
Regular hours resume Tuesday May 22nd.
PATIENT ALERT:
With the doctor shortage crisis, demand for medical care at our clinic has greatly increased. Through these difficult times, we’ve tried to deliver the best medical care possible to our community, being one of the few clinics who've never closed our doors to in-office visits since the onset of Covid-19.
The walk-in doctors see up to 40 -50 patients daily (double that of some doctors doing only telephone calls).
However, there’s a trend of a ‘flash- mob’ style of patients coming at the opening which is sometimes resulting in:
1) the clinic may need to stop accepting patients within 1.5 - 2.5 hrs after opening and
2) 1.5 - 3+ hour wait time.
We understand this can trying, as we too are feeling the same experience.
We ask that you please be understanding, respectful, and compliant with the receptionists - They are working very hard trying to balance patient visits with office capacity. When the office has met or exceeded capacity, we will have to stop accepting patients.
There is ZERO-TOLERANCE to any form of language or conduct to our staff that is considered abusive, harassing, or threatening, and for any non-compliance or defiance to our staff.
Any such conduct as described above may result a permanent expulsion from the office. If there are safety concerns, we will contact the authorities for immediate assistance.
Following regulations limiting waiting room patient capacity, you must be prepared that you cannot wait inside the office if there are patients ahead of you. When your turn to see the doctor is approaching, you will be called by the receptionist.
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* There is a ZERO-TOLERANCE policy to any abuse to staff *
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Covid-19 Office Protocol - UPDATED
We are now able to see patients with respiratory symptoms in our office who are Covid negative:
IF YOU ARE COVID POSITIVE:
If you're Covid-Positive and require medical help, please do not enter or come to the clinic. If symptoms are such that you need to see a physician in-person, please go directly to your nearest emergency department for medical care. If symptoms are severe and you or your family member require immediate medical attention, then please call 9-1-1 for urgent medical care.
UPDATED POLICY ON SEEING PATIENTS HAVING RESPIRATORY SYMPTOMS
We will now be able to see patients with respiratory symptoms who test negative for Covid-19, however for the protection of our staff and other patients we require the following conditions to be met prior to coming to the office:
1: A Covid test must be done today prior to your visit -
Take a picture of the Covid swab being put into your nose, and show it to the receptionist upon arrival.
2: Do your Covid test -
2a: If your Covid test is NEGATIVE, we will be able to see you. Proceed to come into the office, and ensure to bring the test with you to show the receptionist.
2b: If your Covid test is POSITIVE, please do not come into the office. If symptoms are such that you need to see a physician in-person, please go directly to your nearest emergency department for medical care. If symptoms are severe and you or your family member require immediate medical attention, then please call 9-1-1 for urgent medical care.
3: All patients with respiratory symptoms must put on 2 surgical masks in order to be seen in our office.
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MASK POLICY
For the safety of staff and other patients, you will be required to wear a surgical mask at all times while in office. If you have respiratory or flu-like symptoms (cough, fever, runny nose, nasal congestion, sore throat, muscle aches) then you will need to put on 2 surgical masks while in office.
Please note we do not provide any masks to patients, you must bring your own.
COVID-19 TESTING POLICY
We are not able to do Covid testing at our office, this must be done at your home.
We do not have any Covid test kits at our office. If you need Covid test kits, please obtain them at your local pharmacy.
